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The Hydro One survey: asking for the answers they need

the Hydro One survey dissected by PARKER GALLANT

Parker Gallant Energy Perspectives

Image result for image house no lights

If you are a Hydro One customer, you received an insert with your June 2016 bill suggesting they are really interested in your feedback via an IPSOS (“a global independent market research company ranking third worldwide among research firms”) survey. The stated intent of the survey was to help Hydro One develop “a five-year plan” for their electricity distribution system.

Of the 25 questions on the list, the bulk were dedicated to seeking information on your personal status including your gender, age, employment status, income level, education, where you lived and the population of the municipality, if you paid the bill and if you were a seasonal, residential or small business customer. The few questions pertaining to information that might (?) assist them in any planning exercise was related principally to how much you might be willing to pay for a reduction in the number and longevity of “power outages”! …

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